Getting Started
Q: How do I log in to the app?
A: Open the app and log in with your ACM member email and password. You will only need to log in once unless you actively log out.
Q: I forgot my password, what do I do?
A: Tap Forgot Password on the login screen and follow the prompts.
Q: Can I use the app on both my phone and tablet?
A: Yes, simply download the app on each device and log in with your ACM details.
Q: Do I need to log out each time I use the app?
A: No. You’ll stay logged in unless you choose to log out.
Q: How do I update my personal details?
A: There are a few demographics in the app which you can update there or you can go to your profile via the website to update your demographics etc.
Navigation & Features
Q: Where can I find ACM news and updates?
A: The latest news is always on the ‘Home’ screen when you log in.
Q: How do I update my profile and add a photo?
A: Tap your profile, select Edit, then upload your photo or update details.
Q: Can I choose what notifications I receive?
A: Yes. Go to Settings > Notification settings and adjust your preferences.
Q: How do I bookmark or save content for later?
A: Look for the Bookmark option on posts, events, or resources. You can then find your bookmarked items in your app profile.
Q: What items can I add to 'My Schedule'?
A: You can add any upcoming event or webinar to your schedule. You can do this prior to registering as a reminder of the events you'd like to join in, or after registration.
Community & Engagement
Q: How do I post in the community?
A: Tap the + button in Community, write your message, and post.
Q: Can I reply to or “like” other members’ posts?
A: Yes. Open a post and tap Reply or the Like icon.
Q: How do I join a discussion I want to follow?
A: Open the Community List, scroll to the relevant discussion and click on + JOIN to join.
Q: How do I leave a discussion I no longer want to follow?
A: Open the Community List, scroll to the relevant discussion and click on + JOINED to unjoin.
Q: Are community discussions visible to non-members?
A: No. Community posts are only visible to ACM members in the app.
Q: What is the best way to start a new conversation?
A: Choose a clear topic title and keep your post brief to invite discussion.
Events
Q: How do I register for an event through the app?
A: Go to Events, select the event, and tap Register.
Q: Will events I register for show in my app calendar?
A: Yes. After registering, tap Add to Schedule.
Q: Can I access recordings of past events in the app?
A: Yes. Past recordings will be found under Events - Past. Select the up & down arrows to reverse the order of this list.
Q: How do I cancel or change an event registration?
A: Changes to events can be made by contacting [email protected].
Learning & Resources
Q: How do I access eLearning modules?
A: Tap E-Learning tab to be directed to the online courses webpage. Select then 'purchase' your course, even those with $0 cost. Once purchased, click on the 'My Profile' link on the website (not in the app) and navigate to 'My Courses' where you will see the 'Access Course' link next to each of the courses you have purchased.
Q: How do I track my CPD hours through the app?
A: Go to your profile and click TRACK in the 'Track mt CPD' link at the top of the page.
General Membership
Q: Is the app available to non-members?
A: Yes. The ACM app is available to everyone, however, some features within the app are available for members only.
Q: How do I renew my ACM membership through the app?
A: When your renewal invoice is ready to be paid, a renewal reminder pop-up will show within the app when you open it. The pop-up will show once each day until the renewal is paid
Q: Can I update my payment details in the app?
A: No, you will need to log into your profile online and go to the 'My Preferences' tab or call the membership team (02 62307333 (Ext 1) to update over the phone.